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FreeArcade Help FAQ's:

MyArcade Help FAQ's:

Q: The game I am trying to play will not work!

There a few different types of games on FreeArcade.com, but many of them are Java based. So either you do not have Java installed on your machine or Java is disabled.

To get the lastest Java version head here and install: http://www.java.com/en/download/

If you already hava Java installed, then perhaps it is just disabled. To find out in Internet Explorer do this:
Go to the Tools Menu then Internet Options
Then click on the Advanced Tab, scroll down until you see a section call Java.
Make sure the check box is checked for the boxes that are in that section.

For Flash or Shockwave Games:

Flash or Shockwave may not installed on your system.
To get the Flash Player simply download and install it from here: Get Flash Player
To get the Shockwave Player download and install it from here: Get Shockwave Player

NOTE: You also want to make sure that JavaScript is enabled on your browser as well.

NOTE: These games use Java and will not work with WebTV.

NOTE: IE has an option to enable the Java JIT compiler, make sure this is enabled also. This will speed up the game play.

Q: What browser works best for your games?

The games on this site do run best with IE 4.0 or later, Netscape 4.0 or later, and Firefox 1.5 or later

Q: Where can I get Java?

You can download the lastest version of Java from Sun's site here: http://www.java.com/en/download/

Q: Where can I get the Flash Player?

You can download the lastest vesion of Flash from Macromedia's site here: Get Flash Player

Q: Where can I get the Shockwave Player?

You can download the lastest vesion of Shockwave from Macromedia's site here: Get Shockwave Player

Q: How do I turn on JavaScript in my browser?

In Internet Explorer:

Click on the Tools menu at the top, then 'Internet Options' from the dropdown. Click on the 'Security' tab, then at the bottom click the 'Custom Level' button. Scroll to the bottom of the dialog box to the section called 'Scripting' and make sure all of the options are set to 'Enable'.

In FireFox:

Click on the Tools menu at the top, then 'Options' from the dropdown. In the dialog box click the 'Content' tab at the top, then make sure the checkbox next to 'Enable JavaScript' is checked.

Then after you click 'Ok' on all of the open dialogs simply refresh the page and JavaScript should now be working.

Q: How do I enable Cookies?

In Internet Explorer:

Click on the Tools menu at the top, then 'Internet Options' from the dropdown, and finally click on the 'Privacy' tab at the top. If it says your setting is higher then Medium then FreeArcade may not function properly. You can do one of two things: a) change the setting to Medium by moving the slider down until it reads Medium; b) click the 'Sites' button below the slider and enter http://www.freearcade.com in the 'Address of website' box then click the 'Allow' button to the right.

This will allow cookies from FreeArcade.com to be saved on your computer while using the site. Then after you click 'Ok' on all of the open dialogs, Cookies should now be enabled.

In FireFox:

Click on the Tools menu at the top, then 'Options' from the dropdown. In the dialog box click the 'Privacy' tab at the top. On that screen you can either: a) make sure the 'Accept cookies from sites' box is checked; b) click the 'Exceptions' button, and enter http://www.freearcade.com in the 'Address of web site' box then click the 'Allow' button below.

This will allow cookies from FreeArcade.com to be saved on your computer while using the site. Then after you click 'Ok' on all of the open dialogs, Cookies should now be enabled.

Q: How do I clear my browser cache?

Clearing your browser cache helps a lot when your having trouble with Java games. First, to clear cache in

Internet Explorer:

Go to the 'Tools' menu at the top, then click on 'Internet Options'. A box will pop up, in there look for the 'Temporary Internet Files' section, in there click the button that says 'Delete Files'. Also click 'OK' on the box that will pop up confirming you want to delete your cache. That will clear all items in your cache. Simply click 'OK' to exit the 'Internet Options' box and close your browser and re-open it again.

FireFox:

Go to the 'Tools' menu at the top, then click on 'Options'. In the window that opens click 'Privacy' at the top.
For version 1: Then click on the 'Cache' tab in the middle of the window then click 'Clear Cache Now' to clear your cache.
For version 2: Go to the 'Private Data' section and click the 'Clear Now' button to clear your cache.

Then click 'OK' to exit the options screen, then close your browser and re-open it again.

Q: Having trouble with the send score boxes on a game?

If you are having trouble with the send score boxes in the way, Search your system for the class files (ie:Javanoid.class) If you find these files delete them and then go load the game again. If this does not help check our My problem is still not fixed, Help me! FAQ

Q: What's the deal with this activation of the games?

In a recent update from Microsoft they changed the way that embedded objects are used in a webpageand so this only applies to users playing on the site with Microsoft Internet Explorer.

This update makes it so that all Flash, Java, and Shockwave games now require you the user to 'activate' the game by clicking on it once before you can play it. In some instances there may be a little pop up box that says "Click to run an Active X control on this webpage" don't worry its nothing harmful, its just caused from this update to Internet Explorer. You must click OK to play the game.

We have developed a work around for the problem for all the games on FreeArcade.com. We want your experience to be as fun as possible!

Q: How do I get my games on FreeArcade.com?

Well if you've got a fun game you can submit it to us for review. We will test it and let you know about putting it up on the site.

You can check out the details on our Game Sponsorship page.

Q: My problem is still not fixed, Help me!

Well if these lovely FAQ's have not helped you feel free to email us with the following information:

  • What is the general problem, and when does it occur?
  • Have the games ever worked for you before?
  • Do all of the games have the same problem?
  • What OS, browser, and version are you running?
  • Have you tried the games with a different browser on your machine?
  • Do you have Java/Flash/Shockwave and JavaScript enabled in your browser?

Q: How do I edit the descriptions of the games in my list?

After you have signed up for a FreeArcade MyArcade account you just login to that account then at the top of the page click 'game description'. There you can edit the descriptions of all the games in your lists!

Q: Can I use my own icon for MyArcade page?

Well, no. At the moment we are only allowing the use of the icons we provide. If you would like a particular icon and we don't have it, let us know and we'll see what we can do.

Q: Why can't I use my email address for a new account?

Is the address your entering into the signup form in the correct format? ie) yourname@website.com Perhaps you already have an account using the email address. You may only use an email address for one account. If you aren't sure try going to the 'forgot password' page and entering your email there. You can do that here.

Q: I forgot my nickname/password, can I get it back?

Sure can, just browse to the "Reset Password" page and enter your email in the box. Then just submit it and your nickname and password will be emailed to you shortly.

Q: I'm recieving 'Invalid request, please close your browser and try again.' when trying to login.

Well first, try closing your browser all the way down not just the tab. Then try logging in again. If that doesn't do it maybe you have some web accelerator running that is interrupting the process. If you are using Google Web Accelerator for instance, either turn it off or follow these instructions for adding www.freearcade.com to the exclude list.

Q: My account doesn't work, I can't sign up.

Have you tried closing your browser and tried to revist http://www.freearcade.com/myarcade?
Are you certain that JavaScript is enabled in your browser? It must be to experience all that FreeArcade @ MyArcade has to offer!
To enable JavaScript visit this FAQ
If it still doesn't work send us an email describing your problem. In your email please include the following information:

  • When is your problem happening?
  • What browser are you using?
  • Is JavaScript enabled?
  • Are you receiving any error messages?

Q: How do I delete my account on MyArcade?

We hate to see ya go, but if you want too, here's how:

  1. Log into your account
  2. Click on the 'info' tab at the top right of the navigation bar.
  3. Then click on the 'delete your account' link at the bottom of the info page
  4. Simply confirm your password and click 'YES' to remove your account.
Don't forget if you ever want to sign-up again just come back! Your always welcome!
If you have any feedback about the service please send us a message about it.

Q: I really have something I want to say about MyArcade@FreeArcade!

We welcome both positive and negative feedback from you! We rely on your feedback to better the site and make it fun for you!

Is there something wrong with MyArcade or do you just want to tell us your experience? Please go send us an email (don't forget to select MyArcade), and be as detailed as you can if you're experiencing problems and we will get back to you ASAP!